πŸ‡―πŸ‡΅ ζ—₯本θͺž πŸ‡ΊπŸ‡Έ English

πŸ“§ Contact Us

πŸ’‘ Before Contacting Us

Please check our Frequently Asked Questions (FAQ) first, as many common questions are answered there.

πŸ“¬ How to Contact Us

πŸ“§ Email Contact

Email Address: info@tknzk.dev

Response Time: We respond within 2-3 business days

⚠️ Notice

Responses may be delayed during weekends, holidays, and year-end/New Year periods. Please wait for our response even for urgent matters.

πŸ“ Types of Inquiries

βœ… Inquiries We Can Handle

  • Technical Issues: App functionality, errors, bug reports
  • Feature Questions: Usage instructions, settings, feature explanations
  • Privacy Questions: Data handling, security concerns
  • Feature Requests: New feature suggestions, improvement requests
  • General Questions: Basic app-related inquiries
  • Feedback: Opinions and impressions

❌ Inquiries We Cannot Handle

  • Medical or health consultation and diagnosis
  • Personal exercise guidance or health advice
  • Questions about third-party products or services
  • Legal advice
  • Content unrelated to this app

πŸ”§ Pre-Contact Checklist

For faster and more accurate responses, please check the following before contacting us:

1

Check FAQ

You might find solutions to similar issues in our FAQ.

2

Update App and iOS

Ensure both StrideMap and iOS are updated to the latest versions.

3

Restart Device

Try restarting your iPhone or iPad to see if the issue resolves.

4

Check HealthKit Settings

Go to Settings > Health > Data Access and Devices > StrideMap to verify permissions are enabled.

πŸ“Š Effective Contact Methods

πŸ“ Information to Include in Your Email

Including the following information helps us respond more quickly:

  • Device Information: iPhone/iPad model name
  • iOS Version: Check in Settings > General > About
  • App Version: Check in StrideMap settings screen
  • Issue Details: When and how the problem occurred
  • Error Messages: Exact text of any error messages
  • Reproduction Steps: Steps to reproduce the issue
  • Screenshots: If possible, capture screenshots of the problem

πŸ“§ Email Example

Subject: [StrideMap] Issue with step count not displaying

Message:

Hello,

I'm experiencing an issue where StrideMap is not displaying step counts.


Device: iPhone 15 Pro
iOS: 18.5
App Version: 1.0
Issue: App shows "0 steps" when launched
Verified: HealthKit permission is enabled, iPhone step counting is working


Please let me know if there's a solution. Thank you.

πŸͺ App Store Reviews

If you enjoy the app, we'd appreciate an App Store review.

  • Provides valuable feedback for app improvement
  • Helps other users make informed decisions
  • Supports ongoing app development

πŸ”— Other Links

❓

Frequently Asked Questions

Check our FAQ for common questions and answers.

πŸ”’

Privacy Policy

Learn about data handling in our Privacy Policy.

πŸ“„

Terms of Service

Review usage conditions in our Terms of Service.

πŸ• About Responses

πŸ“… Response Times

  • Normal: Within 2-3 business days
  • Complex Technical Issues: Up to 1 week
  • Weekends/Holidays: Responses may be delayed
  • Year-end/New Year, Golden Week, etc.: Longer delays during extended holidays

πŸ“§ Response Content

  • Problem solutions or troubleshooting steps
  • Detailed feature explanations
  • Future update plans (when possible)
  • Follow-up questions if additional information is needed

⚠️ Notice

  • We cannot provide medical or health consultations
  • We do not provide personal exercise guidance
  • We cannot provide legal advice
  • We cannot answer questions about third-party products

πŸ“§ Contact Information (Recap)

Email Address: info@tknzk.dev

Subject Line: [StrideMap] Brief description of your inquiry

Response Time: Within 2-3 business days


Thank you for using StrideMap.
We look forward to your feedback!